Returns

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Satisfaction Guarantee

DigitalFrameGuy.com is committed to customer satisfaction. We believe any business transaction requires trust, especially online, and we strive to meet your high expectations in all that we do. Rest assured, that if for any reason you are not satisfied with your order, you can get a full refund within 30 days of the invoice date. There are no hoops to jump through, no hidden catches. Simply follow the process below and we will issue your refund.

If for any reason you are not satisfied with your order, you can get a full refund within 30 days of the invoice date. Please follow this process to get your refund issued.:

1. A Return Merchandise Authorization number (RMA#) must be requested from Customer Service and is to be marked on the outside of the shipping box for product returns. This RMA# is valid for 30 days.
2. You must ensure that the merchandise is returned to receive proper credit. DigitalFrameGuy does not track expired RMA#’s.
3. Freight on merchandise being returned to DigitalFrameGuy is to be prepaid.
4. Defective merchandise including original freight and handling fee will be credited upon receipt of merchandise at DigitalFrameGuy.
5. Non-defective merchandise will be credited at original invoice price less freight and handling charges.
6. Merchandise must to be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation and all parts. No returns or credit requests are accepted after 30 days of invoice/ship date.
7. Replacement product must be ordered again as a new order with a new order number and will include any applicable freight and handling charges.
8. Credit will be issued within 10 business days upon receipt of merchandise at DigitalFrameGuy.com.
9. All returns must reference an Invoice Number for each line item listed.

Carrier Loss, Damage/Pilferage
Claims for lost shipment, or damage/pilferage must be reported to DigitalFrameGuy Customer Service within 10 days of delivery/expected delivery date. If you have filed a claim, the claim number must be given to Customer Service when you report the damage/pilferage. Original boxes, enclosed documentation and packing materials should be saved. Carriers may require on-site inspection before the product can be returned.

1. Refused drop shipments will be credited less a 20% restocking fee, freight and handling charges.
2. A new Purchase Order is required for reshipment and charges will include freight and handling charge.